Books on Business Management
Business Relationships –
Development and Maintenance
HOW THIS BOOK WILL HELP YOU
The success of any business hinges on the effective management of three critical categories of business relationships. These are a firm’s relationships with its customers, with its employees, and with the individuals and organizations that supply it with essential goods and services.
This book outlines the nature and role of each type of relationship, and identifies a variety of best practices and operating tools to be employed in the successful development and maintenance of these relationships.
Graham Clayton (Ph.D Cand.) is an economist, former small business owner and educator with an extensive background in the design and teaching of post-secondary business programs both at Confederation College and in the USA, Caribbean and Ukraine. He has held a number of management positions at Confederation including Director, Centre of Entrepreneurship for the Northwest, and Director, Institute for Global Entrepreneurship and Electronic Commerce.
Mitchell Wilkie (M.I.M.) is currently Vice-President of TRAK Canada in Burlington, Ontario. He is an engineer and international business specialist who worked on a variety of domestic and international entrepreneurship projects for the Northwest Enterprise Centre at Confederation College. Mr. Wilkie also taught some courses in international business and management during his five-year tenure at the College.
SECTION 1: Introduction
SECTION 2: Customer Relations
SECTION 2A: Customer Expectations
SECTION 2B: Managing the Customer Relations Process
SECTION 2C: Training Specifics
SECTION 3: Employee Relations
SECTION 4: Business-to-Business
Business Relationships – Development and Maintenance Confederation College Entrepreneurship Series, 78 pages, ISBN: 978-1-55270-093-8, Softcover, $19.95 ($US).
Toll-Free Order Desk (Canada & US Only): 1-(877) 879-2669 (9am to 5pm Eastern Standard Time)
To placeyour order by fax using a credit card, download the following order form and fax to (416) 322-7434
Touse the mail and pay by check or credit card, please download the following order form and mail to:
7-B Pleasant Blvd., #1210
Toronto, ON M4T 1K2
Order Desk for Outside of Canada please phone: + (416) 322-9896 (9am to 5pm Eastern Standard Time)
For enquiries or for rates on overseas shipping charges(outside of Canada or USA) please e-mail:
Canadians - please order on our $CDN Website at: www.ProductivePublications.ca
Copyright 2015 Productive Publications