How to Order, Security & Privacy

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HOW TO ORDER

Orders may be placed in a number of ways: ONLINE, FAX, MAIL or TOLL-FREE PHONE.

  1. ONLINE by using the Add to Shopping Cart button included at this Web site and making payment in $US funds by credit card using VISA or MasterCard. Payment can also be made by American Express but billing will be in $Canadian equivalent of the prices shown on the order form and converted at the going exchange rate at the time of the shipment. You can view contents of your shopping cart at any time by clicking on the "VIEW SHOPPING CART" button at the bottom of most pages.. All credit card information being sent and received over the Internet is at 128 bit encryption (similar to the level of encryption used by customers with online banking accounts). THIS CAN ONLY BE USED FOR ORDERS TO BE SHIPPED TO DESTINATIONS WITHIN THE USA. Orders by Canadians for delivery within CANADA should be placed on our Canadian Web site at: http://www.productivepublications.ca 

  2. FAX by printing out the attached order form (you will need to use Adobe Acrobat Reader -- if you don't already have it you can download it free from http://www.adobe.com) and send it by fax to Productive Publications at (416) 322-7434. Payment should be by VISA, MasterCard or American Express. You can also use your own purchase order form or memo but please remember to include your mailing address, VISA, MasterCard or American Express card number, expiry date and name as it appears on the card.

  3. MAIL by printing out the attached order form (you will need to use Adobe Acrobat Reader which can be downloaded free from http://www.adobe.com) and send it by mail to Productive Publications, 7-B Pleasant Blvd., #1210, Toronto, ON  M4T 1K2  Canada. Payment can be made by check, money order, VISA, MasterCard or American Express.  PLEASE DO NOT SEND CASH IN THE MAIL. Again, you can also use your own purchase order form or memo but please remember to include your mailing address, card number, expiry date and name as it appears on the card.

  4. TOLL-FREE PHONE using  VISA, MasterCard or American Express can be placed by phone at 1-(877) 879-2669during business hours 9-5 Mon-Fri., Eastern Time. In the event that we are on another line or away from the office, please leave your name and number and we will call you back.  For your protection, PLEASE DO NOT LEAVE CREDIT CARD INFORMATION IN OUR VOICE MAILBOX.

All prices shown are in US currency.  Billings on VISA or MasterCard will be in $US and on American Express in the $ Canadian equivalent at the time of shipping.

 

Postage for shipments for destinations within the USA is extra and is calculated on check-out at the rate of $14.95 for the first item and $3.25 per item thereafter. For orders by Canadians to be shipped to destinations in Canada-please visit our Canadian Web site at http://www.productivepublications.ca  

 

For orders to be shipped to destinations outside of Canada and the USA, please contact us for a quotation on postage charges at productivepublications@rogers.com   Such orders can be paid by VISA, MasterCard or American Express using, fax, phone or mail or by check or money order using mail.

 

PLACE YOUR ORDER NOW!

 

Canadians - please order on our $CDN Website at: www.ProductivePublications.ca

 

 

 

 

 

SECURITY & PRIVACY

 

This is our 29th year in business. Your privacy is our concern. We appreciate your business and we want to make sure that your shopping experience with us is enjoyable and secure.

 

 

PRIVACY PROTECTION


Protecting your privacy and your personal data is an important aspect of the way we create, organize and implement our activities on-line and off-line. Our Web sites follow the principles set out in the Recommendation of the OECD Council concerning Guidelines governing the Protection of Privacy and Transborder Flows of Personal Data (the OECD Privacy Guidelines). It should be noted that this does not construe or imply any form of endorsement by the OECD of the way in which we have applied the guidelines to our Web sites and business operations.



LINKAGE CHARACTERISTICS


Our Web sites include a secure (using 128 bit encryption) link to a third party Web server for online payments with a secure (using 128 bit encryption) download from time to time of such data for credit card authorization and order processing/shipping purposes only.


 

PURPOSE SPECIFICATION AND DATA COLLECTION


You can access our Web sites' home pages and browse our sites without disclosing personal data. Our Web sites log information about you that is automatically recognized by the Web server, such as your IP address and domain name.

 

Cookies are used to hold session information and to facilitate the ordering process.

 

We collect the personal data that you volunteer on registration for our electronic newsletter, to receive news releases, to place an order, or for surveys, or on other forms, or by e-mail.


All our employees and processors who have access to personal data and are associated with the processing of that data are obliged to respect the confidentiality of data.


 

VISITOR CHOICE

 

You may choose to receive news releases, newsletters, promotional or marketing information from Productive Publications by selecting the appropriate option at the point where our Web sites currently (or in the future) collect personal data, or by sending us an e-mail.

 

If you do not wish to continue receiving news releases, newsletters, promotional or marketing information, please send us an e-mail indicating that you want to be removed from our e-mail databases and please include the e-mail address(es) that you wish to have removed. We will send you an e-mail requesting confirmation of your desire to be removed (in order to prevent unauthorized removal) and within a week of the receipt of this confirmation the e-mail address(es) in question will be removed from our databases.



INDIVIDUAL PARTICIPATION/ACCESS

 

You can ask us, by sending us an e-mail, whether we are keeping personal data about you. You can ask for a copy of the personal data that we keep about you. We will endeavor to reply to your request within a week; any such reply will be at no charge for you. You can request us to erase, rectify, complete and amend the data that we hold about you.


Before sending you any personal data, you will be asked to provide evidence of your identity. Should you not provide satisfactory evidence of your identity, we would reserve the right to refuse to provide you with the personal data.

 


SECURITY


We have implemented technology and security policies, rules and measures to protect the personal data that we have under our control from unauthorized access, improper use, alteration, unlawful or accidental destruction and accidental loss. We will continue to enhance our security procedures as new technology becomes available.


If you have any enquiry about our privacy policy, please contact in writing at:


Productive Publications,

ATTN: Privacy Policy Administration,

7-B Pleasant Blvd., #1210

Toronto, ON  M4T 1K2

Canada



 

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